Delivery Policy

ShaniD Jewellery currently makes use of

Where does the ShaniD Jewellery online shop deliver to?

ShaniD Jewellery currently ships to addresses only within South Africa.

Processing Time

Order processing usually takes TWO TO THREE (2-3) business days. During a lockdown, peak sales and holiday periods, that time may be longer.

At ShaniD, we do our best to process orders as quickly and efficiently as possible. We thank you for your patience and understanding in this regard.

Once dispatched an email with tracking information is sent out.

Shipping Methods, Costs, and Delivery Times

ShaniD Jewellery offers a standard R delivery fee.

Return & Exchange Policy

PLEASE READ CAREFULLY

What Is Our Online Returns Policy?

If for any reason you are not completely satisfied with your purchase from the ShaniD Jewellery Online Shop, please send it back. You can return any item purchased from the ShaniD Jewellery Online Shop (excluding sale items unless faulty or not as described) within 30 days of receipt for an exchange, or within 7 days of receipt for a refund. If you would like to do so, you must use the Returns Process set out below and the products you are returning must be in a new, unworn and resaleable condition.

The ShaniD Jewellery Online Shop will only accept returns for purchases made from the ShaniD Jewellery Online Shop.

Please note that if you wish to return any of these products in bundle sets for a refund, the complete set must be returned.

For reasons of hygiene and safety, pierced earrings including earring pendants are non-returnable, unless faulty or not as described.

What is our policy on returns of SALE items?

Sale items purchased from the ShaniD Jewellery Online Shop may be exchanged through the ShaniD Jewellery Online Shop for the same item in a different size only, or for the same size if the original item is faulty within 14 days of purchase.

No other exchanges are available for promotional products through the ShaniD Jewellery Online Shop.

There are no refunds on sale items.

Any refunds will be issued from the store of purchase by the original payment method to the value of the item printed on the original receipt.

ShaniD Jewellery Gift cards are not redeemable online.

The ShaniD Jewellery online returns policy does not limit or exclude any legal rights you may have in relation to products which are faulty or not as described.

Returns Process

Please organise a return by emailing us on custom@shanidjewellery.co.za. You will need to provide your order number, details of the product(s) you wish to return and the reason for returning them, and so please have this information to hand.

Should the reason for return be faulty goods, a courier will be dispatched to your location and the postage for the return will be free.

If the reason for return is simply an exchange, the return will be at the customer’s expense.
Once your return has been received and validated, you will receive an email to confirm the validation.

Should you desire a refund this will then be processed and confirmed to you by email. Refund will be excluding the original delivery fee. If you cancel your order, your refund will be processed without delay and in any case within 14 days after receipt of your returned product. Otherwise, your refund will be processed within 30 days of the email to you confirming the receipt and validation of your returned product.

Should you wish to exchange the item you will then be required to reorder.